Privacy Policy

1. Introduction

PointFive, Inc. ("PointFive," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pointfive.co), use our platform, or interact with our services.

2. Information We Collect

Information You Provide

• Contact information (name, email address, phone number, company name)
• Account registration details
• Information submitted through forms, surveys, or correspondence
• Payment and billing information

Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, interactions with our platform)
• Cookies and similar tracking technologies (see Section 7)

Cloud Infrastructure Data

When you connect your cloud accounts to PointFive, we access read-only metadata about your cloud infrastructure (resource configurations, usage metrics, and cost data) to provide our optimization services. We do not access your application data, customer data, or any information stored within your cloud resources.

3. How We Use Your Information

• Providing, operating, and improving our cloud cost optimization platform
• Generating savings recommendations and value reports
• Processing transactions and managing your account
• Communicating with you about our services, updates, and promotional offers
• Analyzing usage patterns to improve user experience
• Complying with legal obligations and protecting our rights

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your data

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.2+) and at rest, access controls, regular security audits, and SOC 2 Type II compliance. While we strive to protect your information, no method of electronic storage or transmission is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Cloud infrastructure metadata is retained for the duration of your subscription and deleted within 90 days of account termination, unless required by law.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver targeted content. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: